You had a perfect day planned – start early & finish up all pending tasks and emails at work, reach home for a fun-filled evening with your family, and finally catch up on some long pending movies. But as you open your laptop and start your work, it malfunctions. The system just won’t boot up! You try some basic troubleshooting, but to no avail. The last option at hand is to visit a Service Centre, but that would take hours and the plan for the entire day goes for a toss. After spending almost an hour beating the peak hour traffic, you wait in a queue to get a diagnosis. The RAM of your laptop has failed and requires to be replaced with a new one. You will have to leave your system at the Service Centre for a day, resulting in another day wasted in commuting in traffic and waiting in queue. Sounds like a painful and time-taking process, doesn’t it? We have all been through this at least once in our adult lives. With a pandemic in the equation, it poses a health risk too.
At Ensure Services, we understand this and have introduced Pickup & Return Services, that lets you get your I.T. device serviced from the comfort of your home. This article explains in detail how our process of Pickup & Return is a safe & convenient option for our customers and aims to answer all questions that our users might have.
The process looks fairly simple at the outset, but we have created multi-level checks and stringent processes to make sure that you have the best experience while availing the service.
Here’s our 3-step process for scheduling a collection of your faulty device –
Step 1: Visit https://www.ensureservices.com/pickupanddelivery/ and submit a collection request by answering a few simple questions about your device and yourself.
Step 2: Our trusted driver dispatch network will be assigned to connect with you to confirm a good time to visit for the pickup.
Step 3: At the time of collection, our representative will thoroughly inspect your system and secure it for transportation, ensuring that the device is safe from any damage during the transit.
And then starts our highly efficient and quality-certified repair process –
The device will be delivered to the nearest Ensure Services Centre where a unique 10-digit ‘Work Order Number’ starting with 000 will be generated for your device. This Work Order Number is all you need to get an update on the status of repairs either over a phone call or you can simply visit our online service status tracker https://www.ensureservices.com/casestatus.php
Once the work order is assigned for repair, a team of certified technicians will conduct a diagnosis and give you a quotation for out of warranty repair.
Upon your approval, the repair process will be initiated, and the parts required for the repair of your device will be ordered from the vendor.
Once the repair and quality check are complete, your device will be sent back to you through our drivers based on your preferred time for us to visit for delivery.
That’s it! Easy, Simple, and Convenient. That’s Ensure Services for you!
If you still have any questions about the process, do let us know in the comments and we will be happy to answer and put your concerns to rest. After all, your happiness is our ultimate goal.