Relationships are at the core of what we do. Our strong alliances with most major IT brands along with the Authorized Service Provider status gives us access to parts and components, enabling quicker fixes and cost advantages. We are the authorised service provider for over 20 brands encompassing hundreds of products in parts of Africa, Middle East and CIS countries. These brands encompass computers, laptops, printers, mobile phones, consumer electronics and IT infrastructure equipment.
Our mantra for success is single-fold customer satisfaction, if not delight. We not only strive to deliver further, better and quicker; but also listen actively to feedback we receive from our customers to try and enhance our service delivery experience.
We are proud to showcase a team of highly qualified and certified professionals, including brand certifications from leading brands as well as technology certifications like CCNA. Our engineers go through rigorous trainings and certification exercises in order to maintain the highest quality standards.
We are also ISO 9001:2008 certified for our service delivery. Our engineers work in an environment fitted out with state-of-the-art infrastructure and technology. With this kind of service delivery workforce, our clients can rest assured that their IT infrastructure is in the hands of experts.
We offer direct presence in 28 countries through 50 support centers across the Middle East, CIS and Africa regions - a distinct advantage over our competitors that gives our clients the confidence on existing operations/potential growth in multiple countries.
Each service center has come to life following extensive research and planning, keeping in mind easy access to those looking for high quality repairs.
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Our work ideology is centered on making management of IT easier and less cumbersome for our clients. We offer complete flexibility in our approach to allow our clients leverage maximum value from their investments. Our service engineers are highly available to support our clients operations at their convenience.
Our strong service portfolio consists of services that cut across the enterprise IT stack ,support services for the infrastructure, managed services to keep your systems running optimally as well as IT solutions to leverage the benefits of latest technologies. We have the capability to support the end-to-end service requirements of our clients so that they can concentrate on their core business.
Ensure Service is your one-stop solution for all your servicing needs. We are a one-of-its-kind organization that services consumers, retailers, SMBs and enterprise customers. From notebooks to tablets/mobile phones and from data centers to consumer electronics, we have the capability to deliver services for all products.