Original work order needs to be produced for unit collection after
repair along with a valid photo identity card.
Estimated turn-around-time is 7-10 business days depending
upon availability of spare parts. In case of unavailability/out of
region spare parts, the turn-around-time may be higher.
Any accessories (cartridges, adapters, chargers, etc.) handed
over along with the unit are clearly mentioned on the work order.
We will bear no responsibility for any items not listed on the
We are not liable for any proven product design limitations which
hamper the performance of the product.
We are not liable for any loss arising from any information or
instruction supplied which is incomplete, incorrect, or
Customer should supply the passwords used on the device for
the purpose of service.
The repaired unit must be collected within 15 days from the date
of intimation about repair being completed. In case not collected
within 15 days, a storage charge plus VAT will be levied.
We reserve the right to dispose the uncollected units after 30
days from the date of repair completion/quote rejection and the
customer shall have no claim against the company.
We are not responsible for consequences of wrong contact
details, including disposal of unit after agreed number of days.
Fees/Charges, as applicable, can be paid either in cash or
via Bank Transfer. Delivery of unit will be made after receipt of
cash or bank transfer only.
Ensure Services will not be liable for any delay or failure in
performance caused due to Force Majeure events.
Data & Software:
Data backup before submitting the unit for service is the sole
responsibility of the customer and Ensure Services will not be
liable for any data loss or corruption.
Any additional services like data backup/data recovery/software
installation will be chargeable.
Operating system or other software may be restored or removed
from the unit as a result of service. It is the responsibility of the
customer to reinstall the required software.
We may require a valid proof of purchase (POP) to register the
unit under warranty services as part of vendor compliance
Ensure Services will not provide warranty for Operating System
or any other software.
We will retain defective spare part(s) or product after
replacement as part vendor compliance requirement.
Out of region, physically damaged units, third party repaired
units, customer induced damages, and liquid spillage units may
not be repaired under warranty and such units will be considered
as Out of Warranty.
Consent is hereby provided to share contact details (mobile
number, email, name, etc.) with the manufacturer for warranty
Out of Warranty Repairs:
We offer a 90-day repair warranty starting from the date of repair
if the same issue occurs again.
We may use parts/products that are new/equivalent to new in
reliability and performance
A quote approval will be required from the customer to proceed
with post warranty repairs.
An assessment fee plus VAT will be levied in case of
Out of Warranty repairs. This fee will be applicable in case of
quote rejection and will be waived off in case of quote
We will exercise our right of lien on the serviced unit until the
charges due have been paid in full.
Service Provider for the following brands in parts of Middle East and Africa