High-tech server room

Authorized
Service Center

Engineered for high-tech enterprise environments. We provide reliable innovation and unmatched technical support to keep your critical infrastructure operating at peak performance.

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Our Services

Solutions Desigining & Implementation

  • iMaster NCE campus & campus insight implementation
  • Wireless solution & implementation
  • Backup solution implementation
  • Firewall Implementation
  • Data Center solutions
  • Disaster recovery setup
  • SDWAN implementation
  • Huawei DCS Implementation & migration
  • Design & implementation of storage solutions
  • Data migration services – SAN, NAS, P2V, V2V

Value Added Services

  • 24/7 – Helpdesk
  • Preventive maintenance & health check
  • Remote support & Diagnosis
  • Resident Engineer Support
  • Various SLA – 24/7, SBD & NBD
  • POC Services
  • Advanced Hardware Replacement
  • Planning & Designing
  • Firmware / software update
  • Lab Facility

Why Choose Ensure Services

Precision engineering meets human expertise for uncompromising reliability.

engineering

Expert Teams

Certified architects and engineers dedicated to maintaining your systems with zero compromise on quality.

science

Testing Labs

State-of-the-art facilities for rigorous proof-of-concept testing before deployment into your environment.

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24/7 Support

Continuous monitoring and immediate response capabilities to ensure your operations never skip a beat.

Certification

Ensure Co-Care Packages Powered by Huawei

The following response times and availability metrics are standardized
for Co-Care support.

Service Package
Service Level
Coverage Type
Feature Description
Support Details
Basic 9x5xNBD-S
  • 9x5 coverage window, service is available 9 hours a day, 5 days a week, excluding local official holidays.
  • Replacement parts will ship out from Huawei the Next Business Day (NBD-S).
Standard 9x5xNBD
  • 9x5 coverage window, service is available 9 hours a day, 5 days a week, excluding local official holidays.
  • Replacement parts will arrive the Next Business Day (NBD), provided that an RMA number has been generated before 15:00 (local time). If generated after 15:00 (local time), Huawei will log the RMA application on the next business day and replacement parts will arrive on the Next Business Day (NBD) of the RMA application logged date.
Premier
24x7x4 (P1/P2) 9x5xNBD (P3/P4)
  • Priority 1 and Priority 2 service requests: 24x7 coverage window, replacement parts will arrive within 4 hours after an RMA number has been generated.
  • Priority 3 and Priority 4 service requests: 9x5 coverage window, replacement parts will arrive the Next Business Day (NBD), provided that an RMA number has been generated before 15:00 (local time). If generated after 15:00 (local time), Huawei will log the RMA application on the next business day and replacement parts will arrive on the Next Business Day (NBD) of the RMA application logged date.
* On-site visits subject to service zones. Additional materials and custom installations are billed separately.

HCIA · HCIP · HCIE

Certified Engineers

FASTER

SLA Response

UAE-WIDE

On-site Coverage

L1 → L3

Multi-tier Technical Depth

Partner Platform

UAE Partner Enablement Zone

Training and Programs

WeiKnow

Partner Maintenance

O3 Workstudio

One-stop Service operation platform

O3 Community

Engineers Collaboration & Technical Exchange

HiKnow App

Talent Portal

Certification and Courses

Get in Touch

Ready to elevate your infrastructure? Connect with our experts to discuss your operational needs and discover how our solutions can empower your enterprise.