Our Privacy Policy

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Safeguarding Your Data

An overview of our privacy policy, detailing how we handle and protect your personal data.

1. Introduction

Thank you for choosing EnsureServices for your IT device repair needs. At EnsureServices, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our IT device repair services.

2. Information We Collect

We collect various types of information to provide you with our services effectively:

2.1. Personal Information Contact information (such as name, email address, phone number). Shipping and billing information. Device information (serial number, model, and repair history).

2.2. Usage Data Information about your interactions with our website or mobile app. Device-specific information, including IP address and operating system.

3. How We Use Your Information

We use your information for the following purposes:

3.1. Providing Services
- To repair and diagnose IT devices.
- To communicate with you about your repair status.
- To process payments for our services.

3.2. Customer Support
To respond to your inquiries and provide customer support.

3.3. Improving Our Services
- To analyze and improve our services.
- To personalize your experience with us.

3.4. Marketing
- To send you updates, offers, and promotional materials (with your consent).

3.5. Legal Compliance
- To comply with legal obligations.

4. Information Sharing

We may share your information with the following parties:

4.1. Service Providers
Third-party vendors and service providers who assist us in providing our services.

4.2. Legal Compliance
When required by law, we may share information with law enforcement or government agencies.

4.3. Business Transactions
In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity.

4.4. Consent
With your consent, we may share your information for specific purposes.

5. Security

We take reasonable measures to protect your information from unauthorized access and disclosure.

6. Your Choices

You have certain choices regarding your personal information:

6.1. Access and Correction
You can request access to, correction, or deletion of your personal information.

6.2. Marketing Preferences
You can opt out of marketing communications at any time.

6.3. Cookies and Tracking
You can manage cookies and tracking preferences in your browser settings.

7. WhatsApp Communication

We may use WhatsApp as a communication channel to interact with you regarding your repair services. By providing us with your WhatsApp contact information, you consent to receiving messages related to your repair status, service inquiries, promotional offers, and other service-related updates through WhatsApp.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@ensureservices.com

By using our services, you agree to the terms of this Privacy Policy.