What is a care pack?
- With HP care pack service plans you can increase the duration of your warranty, expand the coverage, and add extra protection to your HP product.
- All consumer PCs and printers come with a standard one-year warranty. Care packs provide an enhanced level of support and/or an extended period of coverage for your HP hardware.
- All commercial PCs and printers come with either a one-year or three-year warranty. You may have the option of selecting your coverage as well during order configuration (on certain products).
How long does coverage last?
Care Packs for Consumer or Home PC and Printers
- Care pack coverage begins the day of purchase.
- Care pack coverage enhances our standard warranty, but is not in additive to the standard one-year warranty. Meaning, a 2-year care pack is valid for the first 2 years after purchase of the hardware and a 3-year care pack is valid for the first 3 years after purchase of the hardware.
- For example, if a consumer laptop is purchased on April 1, 2018, and a two-year Care Pack service plan is purchased on July 1, 2018, the Care Pack coverage will start on April 1, 2018 and will end on April 1, 2020.
- Post Warranty plans provide additional coverage after your base warranty expires. Coverage begins either (1) day after base warranty expires if purchased during base warranty or (2) on purchase date if purchased after base warranty expires.
- For consumer desktop purchases: When a consumer desktop, consumer care pack, and consumer monitor (22” and below) are purchased together on the same order, the monitor is also covered for the length of the care pack.*
- The Care Pack coverage begins on the start date of the hardware coverage warranty period and ends either upon completion of the specified number of years of service purchased; or for services with page limits or other specified usage limits, it will terminate upon the earlier of:
- Reaching the specified page or usage limit (or page count) or
- Completion of the specified number of years of service purchased. Page count is defined as the number of pages (printed or plain) that have passed through a printer's print engine and recorded on the test page.
- Coverage begins upon the later of:
- Expiration of the original product warranty
- Expiration of previous support coverage, or
- The HP Care Pack purchase date, as applicable, and terminates upon completion of the specified number of years of service purchased.
- You may purchase a Care Pack within the first year of its service life and Post Warranty Plans within 90 days before to 30 days after your base warranty expires.
- As our "how long does coverage last" section states, you get the most coverage and value if you purchase a Care Pack plan at the same time as your hardware purchase.
- To be eligible to purchase a Care Pack or a Post Warranty plan, the device must be within our reasonable opinion, in good operating condition and within its service life.
- You may purchase a Care Pack at time support product is purchased or within 90 days of product purchase
- Post Warranty Plans within 90 days before to 30 days after your base warranty expires
- Customers can choose between a Care Pack and a Post-Warranty Plan. Care Packs provide an enhanced level of support and/or an extended period of coverage for your HP hardware and can be purchased within the first year of hardware purchase. Click here to purchase a Care Pack.
- Post Warranty plans are meant to provide additional coverage after your base warranty expires. They can be purchased from 90 days before to 30 days after the hardware base warranty expires. Click here to purchase a Post Warranty Plan.
- Customers can also choose between a Care Pack and a Post Warranty Plan.
- Care Packs can be purchased at time of sale of supported product or within 90 days purchase.
- Post Warranty plans can be purchased no earlier than 90 days prior to expiration of the original product warranty or previously purchased HP Care Pack and no later than 30 days following expiration of the product warranty or previously purchased Care Pack. Only one Post Warranty Plan and HP Care Pack can be purchased and registered on the same product at the same time
- HP.com offers a risk free care pack option when an eligible 3-year care pack plan is purchased with select consumer PCs. The PC cannot be older than 1 year at the time of Care Pack purchase.
- Once your care pack coverage has ended, you have 90 days to submit the rebate claim to HP. The eligible product must not have had a service event from the purchase date of the care pack until the end of the care pack coverage period.
- Phone support or chat support will not invalidate the rebate.
- You will need to print out the rebate form at time of purchase. Ensure you keep your receipt and at the end of the care pack term, you can submit your rebate form and the receipt to receive a refund.
- Rebate forms need to be emailed to focus.crc@hp.com
- Upon meeting program requirements, you will receive a rebate check within 6-8 weeks from the time the claim is received.
- Full program details are listed here. For further questions about the program or rebate status, please call 800-504-2007 (Monday through Friday between 8:00am and 5:00pm CST).
- If you are purchasing your care pack at the same time as your consumer PC or printer, recommended HP care packs will be displayed under the ‘Support’ section on the product detail page of the PC or printer.
- For buying Care Pack or Post Warranty Plans as a standalone purchase, please visit here. Note, for the best buying experience, make sure you understand coverage start and end dates described above before purchasing.
- To purchase a care pack for your commercial PC, please contact us at 1-888-999-4747 and select Business.
- Explore HP care packs for your commercial printer or please contact us at 1-888-999-4747 and select Business.
- For consumer or home Care Pack purchases: You will receive an order confirmation and a follow-up email confirming registration.
- For commercial or business PC care pack purchases: You will receive an order confirmation email after purchase and a follow-up email confirming care pack registration.
- The HP Care Pack Registration team will make every attempt to register your care pack on your behalf.
- For care pack purchases made with the hardware, registration will occur upon hardware shipment and a registration confirmation email will be sent at that time.
- If you purchase your care pack separately from your consumer PC or printer, you will receive an email from our Care Pack Registration Team either confirming registration or requesting further information to register your care pack.
- If the Care Pack Team cannot register your care pack, you will receive an email requesting further information. If requested by HP via email, you may be asked to provide:
- Care Pack proof of purchase
- First and last name
- Contact information
- Device product number and serial number
- You can utilize HP Support Assitant to find the serial number
- HP provides product and technical support to our customers. The best place to start is on the Support site where you can get answers to common questions, get product manuals, check out our customer forums moderated by HP experts and also create a service case in which an HP technician will review your concern and provide support.
- Care pack terms and conditions can be found here for:
- HP provides product and technical support to our customers. The best place to start is on the Support site where you can get answers to common questions, get product manuals, check out our customer forums moderated by HP experts and also create a service case in which an HP technician will review your concern and provide support.
- If phone support is required:
- For Consumer product care pack service support, please call 1-800-474-6836.
- For Commercial product care pack customer support, please contact 1-844-732-9070.
- • You may visit here to make a registration request or call 800-407-6210 for registration assistance. Please have your proof of purchase information available.
- Online - click here to start your online registration
- By phone - call 1 (844) 385-2353 Option 1, 2
- By email - srg@hp.com
- HP Support Assistant Website
- Select “Download HP Support Assistant” (orange box in middle of page)
- Watch this short video for a quick tutorial
- Utilize HP Support Assistant (see above question for how to download)
- Go to “My PC” and then to the “Warranty and services” tab and your remaining warranty time will be displayed on this page
Post Warranty Plans for Consumer or Home PCs and Printers
You will get the most coverage and value if you purchase a care pack plan at the same time as your PC or printer purchase.
Monitor Coverage Plans for Consumer or Home PCs or Printers
Care Packs for Commercial PC's and Printers
Post Warranty Plans for Commercial or Business Devices
When can I purchase a care pack for my HP device?
Consumer or Home Devices
Commercial or Business Devices
What types of care packs are available from HP.com Store?
Consumer or Home Devices
Commercial or Business Devices
What is the risk free care pack program?
How do I select the correct Care Pack or Post Warranty Plan?
Consumer or Home Devices
Commercial or Business Devices
What happens after I purchase my care pack?
How do I register my care pack?
What does my care pack cover?
How do I use my care pack?
How do I contact the Care Pack Registration team?
Care Packs for Consumer or Home Devices
Care Packs for Commercial or Business PCs and Printers
How do I download HP Support Assistant?
How do I verify if my hardware is still under warranty?
*This service provides coverage for HP- or Compaq-branded desktop hardware products and all HP-supplied internal components (such as HP Jetdirect cards, memory and CD-ROM drives), as well as attached HP- or Compaq-branded accessories purchased together with the main product, such as mouse, keyboard, docking station, AC power adapter and external monitor screen size of up to and including 22 inches.